Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the TIEN KIM Industrial Marketing Corporation website and services. By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms.

TIEN KIM Industrial Marketing Corporation is a corporation duly registered under the laws of the Republic of Philippines.

Business Address: Lot 1, Emilio Aguinaldo Highway, Anabu 1-D, City of Imus, Cavite, Imus, Philippines

Contact Email: tienkim.its@gmail.com, info@tienkim.com.ph

Contact Phone: +(63) 963-290-5303

Business Hours: Monday – Saturday: 8:00 AM – 5:00 PM

TIEN KIM Industrial Marketing Corporation operates an e-commerce platform selling genuine power tools, hand tools, and accessories from brands including Makita, DeWalt, and Stanley. We serve contractors, tradespeople, and businesses across the Philippines through our online store and warehouse operations.

When you create an account, you agree to:

You are responsible for maintaining the confidentiality of your account credentials. We cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

All prices are quoted in Philippine Pesos (₱) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to modify product prices at any time without prior notice. However, prices confirmed at the time of order placement will remain valid for that order.

Product descriptions and images are provided for illustrative purposes. While we strive for accuracy, we do not warrant that descriptions are error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.

Stock availability is subject to confirmation at the time of order. We reserve the right to limit quantities or refuse orders if stock is insufficient or if products are discontinued.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

If we cancel your order after payment has been received, we will issue a full refund to your original payment method within a reasonable time period.

Unpaid orders that remain unpaid for 24 hours will be automatically cancelled, and reserved stock will be released back to inventory.

We accept payment through PayMongo, including GCash, credit cards, and QRPH. Payment must be received and confirmed before we process and ship your order.

By providing payment information, you represent and warrant that:

All transactions are secure and processed in accordance with industry standards. We do not store your complete credit card information on our servers.

Shipping fees are calculated based on destination, weight, and dimensions.

Order processing time is up to 24 hours before dispatch. Delivery timeframes depend on the carrier and destination. You will receive tracking information when your order is shipped.

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for lost or damaged packages after carrier pickup. Claims for lost or damaged packages must be filed with the carrier.

Please refer to our Return & Refund Policy and Warranty Policy for detailed information about return eligibility, refund processing, and warranty coverage. These policies are incorporated by reference into these Terms.

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of TIEN KIM Industrial Marketing Corporation or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, display, perform, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from this website.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our website, you consent to our data practices as described in the Privacy Policy.

To the maximum extent permitted by law, TIEN KIM Industrial Marketing Corporation shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any disputes arising from or relating to these Terms or your use of our website shall be resolved through:

You agree to indemnify and hold harmless TIEN KIM Industrial Marketing Corporation, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, government actions, natural disasters, or interruptions in internet or power supply.

Nothing in these Terms shall limit or exclude your statutory rights as a consumer under Philippine law, including the Consumer Act of the Philippines (Republic Act No. 7394) and the Internet Transactions Act of 2023 (Republic Act No. 11967).

For questions about these Terms, please contact us at:

Email: tienkim.its@gmail.com, info@tienkim.com.ph

Phone: +(63) 963-290-5303

Address: Lot 1, Emilio Aguinaldo Highway, Anabu 1-D, City of Imus, Cavite, Imus, Philippines