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TIEN KIM

Privacy Policy

This Privacy Policy ("Policy") describes how TIEN KIM Industrial Marketing Corporation ("we," "us," or "our") collects, uses, protects, and shares your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

1. Data Controller Information

Data Controller: TIEN KIM Industrial Marketing Corporation

Business Address: Lot 1, Emilio Aguinaldo Highway, Anabu 1-D, City of Imus, Cavite, Imus, Philippines

Contact Email: tienkim.its@gmail.com, info@tienkim.com.ph

Contact Phone: +(63) 963-290-5303

NPC Registration: Registered with the National Privacy Commission

2. Personal Information We Collect

We collect the following types of personal information:

Account Information:

  • Name
  • Email address
  • Phone number
  • Password (encrypted)
  • Shipping and billing addresses

    • Order Information:

  • Order details and purchase history
  • Payment information (processed through PayMongo; we do not store complete card details)
  • Shipping address
  • Contact information for order fulfillment

    • Guest Checkout Information:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Payment information (processed through PayMongo)

    • User-Generated Content:

  • Product reviews (if submitted)
  • Communications with customer support

    • Technical Information:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website

    • 3. How We Collect Your Information

    We collect personal information when you:

  • Create an account
  • Place an order
  • Use guest checkout
  • Contact customer support
  • Submit a product review
  • Browse our website

    • 4. Purpose of Data Collection

    We collect and use your personal information for the following purposes:

  • Order processing and fulfillment
  • Payment processing and verification
  • Shipping and delivery coordination
  • Customer service and support
  • Account management and authentication
  • Product review verification
  • Security and fraud prevention
  • Legal and regulatory compliance
  • Business analytics and improvement
  • Marketing communications (with your consent)

    • 5. Legal Basis for Processing

    We process your personal information based on the following legal grounds under RA 10173:

  • Contractual Necessity: To fulfill our obligations under your purchase agreement
  • Legitimate Interest: For security, fraud prevention, and business operations
  • Consent: For marketing communications and non-essential data processing
  • Legal Obligation: To comply with tax, accounting, and e-commerce regulations

    • 6. Data Sharing with Third Parties

    We may share your personal information with the following third parties:

    Payment Processors:

  • PayMongo (for payment processing)
  • Payment information is shared only as necessary for transaction processing
  • We do not store complete credit card information

    • Shipping Carriers:

  • J&T Express, GOGO Express, AP Cargo, and other courier partners
  • Shipping address and contact information for delivery
  • Tracking information updates

    • Service Providers:

  • Cloud services (database hosting, email services)
  • These providers have access only to the data necessary to perform their services
  • All service providers are bound by confidentiality agreements

    • Government Authorities:

  • When required by law, court order, or regulatory request
  • For tax compliance and reporting

    • We do not sell your personal information to third parties for marketing purposes.

    7. Data Retention Period

    We retain your personal information for the following periods:

  • Order and Transaction Records: 3 years from the date of transaction
  • Account Information: 3 years after account closure or last activity
  • Guest Checkout Information: 3 years from the date of order
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Technical and Log Data: 1 year from collection

    • After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.

    8. Data Subject Rights

    Under RA 10173, you have the following rights:

    Right to Access: Request access to your personal information we hold.

    Right to Correction: Request correction of inaccurate or incomplete personal information.

    Right to Erasure: Request deletion of your personal information, subject to legal and contractual obligations.

    Right to Object: Object to processing of your personal information based on legitimate interest.

    Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format.

    Right to File a Complaint: File a complaint with the National Privacy Commission.

    To exercise these rights, contact us at tienkim.its@gmail.com or info@tienkim.com.ph. We will respond to your request within 30 days.

    9. Data Security Measures

    We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption of sensitive data in transit and at rest
  • Secure authentication with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Restricted access to personal information on a need-to-know basis
  • Secure data storage with reputable cloud providers
  • Compliance with PCI DSS standards for payment processing

    • Despite our security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

    10. Data Breach Notification

    In the event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify you within 72 hours of becoming aware of the breach
  • Describe the nature of the breach and the personal information affected
  • Describe the measures we have taken to address the breach
  • Provide guidance on steps you can take to protect yourself

    • For data breach inquiries, contact us at tienkim.its@gmail.com.

    11. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

  • Remember your login preferences
  • Analyze website traffic and usage patterns
  • Improve website performance and user experience
  • Personalize content and recommendations

    • You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

    12. International Data Transfers

    Your personal information is stored and processed within the Philippines. We do not transfer your personal information to countries outside the Philippines without appropriate safeguards and your consent, as required by law.

    13. Children's Privacy

    Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered users

    • Your continued use of our website after changes constitutes acceptance of the updated policy.

    15. Contact Information

    For questions about this Privacy Policy or to exercise your data subject rights, please contact us at:

    Data Protection Officer Contact:

    Email: tienkim.its@gmail.com, info@tienkim.com.ph

    Phone: +(63) 963-290-5303

    Address: Lot 1, Emilio Aguinaldo Highway, Anabu 1-D, City of Imus, Cavite, Imus, Philippines

    National Privacy Commission:

    If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission at:

  • Website: https://privacy.gov.ph
  • Email: complaints@privacy.gov.ph
  • Phone: (+63) 2 5322 1322 Local 114 or 115
  • Phone: +63 970 818 0555 (Smart)
  • Phone: +63 905 506 1478 (Globe)